We are looking for a qualified Assistant Manager – Operations will be responsible for overseeing and streamlining operational processes to enhance efficiency, ensure compliance, and support business growth. The role requires strong analytical skills, team management, and a deep understanding of operations and customer services.

• Experience: 4+ Years
• Qualification: Bachelor’s/Master’s degree in Finance, Business Administration
• Job Location: Jaipur
• Employment Type : Full time

Responsibilities:

• Managing end-to-end operation process, optimizing workflow efficiency, coordinating with internal teams for seamless service delivery

• Ensuring prompt resolution of customer queries, complaints, and grievances by streamlining processes, reducing turnaround time, and identifying bottlenecks to enhance productivity and service quality.

• Manage team performance and provide feedback to ensure goal achievement while fostering a positive and productive work environment.

• Prepare operational reports and KRA/KPI of the team while analysing data to identify trends, operational gaps, and areas for improvement.

• Work closely to automate and optimize operational processes while ensuring data security and confidentiality in all transactions.

Key Skills & Competencies Required:

• Experience: 3-7 years of experience in NBFC operations, banking, or financial services.
• Strong knowledge of operations.
• Proficiency in MS Office and CRM tools.
• Excellent problem-solving and analytical skills.
• Ability to handle multiple tasks and work under pressure.
• Strong leadership and team management skills. Good communication and interpersonal skills.