Grievance Redressal
Write to us
You can write to us at care@121finance.com or call us on 9314 121 121
Our team will examine your concerns and respond with a resolution at the earliest.
If you are not satisfied with the resolution provided at Level 1, or if no resolution is provided within 15 days, you may escalate your concern to our Grievance Redressal Officer using the details provided below.
Name: Mr. Vivek Agarwal
Email: complaints@121finance.com
If your issue remains unresolved at Level 2, or if no resolution is provided within 30 days, you may escalate your concern to our Principal Nodal Officer.
The contact details are as follows.
Name: Mr. Gazal Binani
Email: grievances@121finance.com
Approach the Ombudsman at RBI
If your grievance is not resolved satisfactorily after following all the above steps, you may approach the RBI Ombudsman through the link below: